Platinum Cover

The Platinum package offers total peace of mind. The package covers both hardware and software related problems you may encounter. Any hardware related issues you may run into are totally covered, where by the consultant will attend site with no charge, no mileage charge and no travel time charge. If attempts to fix the unit is unsuccessful it will replaced with no charge for something of similar or higher specification.
All in all this package allows you to rest assured that anything computer related that can go wrong is covered. We find this is a popular service taken out by the medium sized business, but we do have a hand full of small clients using this service.

This service makes things simpler when budgeting for your IT support as all IT services and support is covered under the one cost. To log calls you simply contact the HPC Helpdesk either by phone or email, your call will then be logged and an engineer will attend site.

This service excludes printer servicing and consumables (i.e. toners and cartridges)

• Entire IT infrastructure coverage
• Complete peace of mind